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Job Status:
Part Time
Work Experience Required:
Hours/Shifts:
Day (First Shift)
Education Required:
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Customer Service Representative- Part time Evening & Weekend
HLP Solutions
Job Description:
Part-Time Customer Service Account Clerk
Great part time opportunity for established company in Yukon/Mustang area. · Hours for this position will be:
5pm to 10pm Monday-Friday
8am to 5pm Saturday
8am to 2pm Sunday
· This position is part time evening/weekend and will rotate 7 days on and 7 days off for a total of 39 hours.
Essential Functions:
· Follow Customer Care Procedures in processing purchase orders with service vendors. Determine that the work was done as required, that the charges are appropriate, and make a final determination if the job is complete and how much the service vendors are to be paid. Approve the service charges.
· Dispatch Service Calls.
· Determine which excess parts are to be returned, update, document the work order and
· issue call tag.
· Document and update service jobs as any activity occurs (calls from service vendors,
· calls from customers, requests for additional parts required, and follow-up requests for
· status, etc.)
· Explain and document decisions relating to reductions in charges, waiver of payment,
· change in schedule, etc., as they occur on all purchase orders.
· Explain unsatisfactory or exemplary evaluations on service evaluation forms
· documentation.
· Ensure Vendor payments are approved on a timely basis and according to terms.
· Maintain communications with Service Vendors and Customers such that "add on"
· authorizations are minimized and customer inquiries regarding invoices are minimized.
· Opening Saturdays mail, scanning, indexing and routing.
· Minimum typing 35 to 45 wpm
· Other duties as assigned.
Minimum requirements:
EDUCATION
· High school diploma: Required. Certificate of completion not acceptable. Must have maintained a GPA of 2.5 or better and no grade lower than a C in general Mathematics and basic English (grammar and composition) classes.
· GED may be acceptable depending on test results.
Vo-Tech certificate Preferred. Office or Computer Services; Carpentry; Electronics; Engineering technician or Field Service technician in Electronics Technology or Instrumentation and Control technology.
EXPERIENCE
· 1 year: Required. Direct office experience in office administration as a clerk, secretary, or office manager involving both customer contact (telephone or on-site) and administrative duties; or direct sales or retail sales experience with direct customer contact and computer or cashier/sales register training; or technical position in the construction or building maintenance trades. Undergraduate college or vo-tech training may be substituted for experience at the rate of 9 months training for one year of experience.
TRAINING
PC applications: Preferred. Vo-tech or private technical school training in personal computer use and applications software, Windows based applications such as Word for Windows, and Excel, etc.
Office equipment & procedures:
Preferred. Certified training in equipment such as fax machines, copiers, 10 key calculators, etc. and corresponding training in reports, filing systems, etc.
PERSONAL CHARACTERISTICS
Values
Integrity: Honesty essential to interpersonal relationships;
Work Ethic: Understands and appreciates the value of hard
work;
Fairness: Committed to a sense of fair play in all relationships.
Attitude:
Customer Focus: Understands that customer's needs drive the system;
Cheerfulness: Positive outlook on life and people;
Cooperation: Actively seeks solutions to conflicts.
Maturity:
Judgment: Thinks about possible results before taking action;
Accepts Authority: Able to accept and follow instructions;
Selflessness: Not given to self-advancement at the expense of others.
Personality:
Self Esteem: Comfortable and confident in own self-worth;
Assertiveness: Takes initiative to accomplish objectives;
Outgoing: Congenial and engages people on a personal level.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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