Job Requirements		Job Description
Job Status: Full Time Work Experience Required: Up to 5 Years Hours/Shifts: Day (First Shift) Education Required: Associates Degree Certification Required: Unspecified Weekends: Not Required Authorized to work in US: Yes  Pay and Benefits Salary Range: Unspecified Benefits:		Customer Service Manager, Windsor Hills Bank of the West Requirements Position Summary The Customer Service Manager (CSM) is responsible for customer service/sales; maintaining the integrity of branch operations, and managing the branch operations staff. The CSM must perform complex customer service duties and ensure a high level of efficiency. This position requires the ability to understand, communicate, and work to achieve the mission of the Bank. Position Accountabilities · Works with the Branch Manager to foster superior customer service. Participates in selling Bank products and expanding customer relationships. · Manages branch operations employees (e.g., selection, training, performance review, work allocation). Oversees and administers branch personnel issues for direct reports. · Develops methods to streamline daily functions and improve branch productivity. · Works with branch management to establish and achieve challenging sales/service goals for all areas of the branch. · Balances operational controls and customer service in order to minimize risk to the Bank. · Performs self-audits as scheduled and submits results in a timely fashion. · Supports the achievement of branch sales goals (e.g., coaching/motivating assigned staff in the sales/service of retail banking products, selling/cross-selling bank products, organizing/participating in branch campaign activities). · Conducts ongoing customer service, security, and technical training in the branch. · Performs all technical functions accurately and in a timely manner to remain in compliance with regulatory standards. · Assists with control of branch expenses. · May be responsible for the branch in the Manager's absence. · Implements procedures in which compliance objectives are incorporated. Schedules and reinforces training. Performs periodic reviews to measure compliance knowledge and technical application. · Performs other duties as assigned. Job Specifications Required Education or Equivalent Experience · Associate's Degree or equivalent combination of training and experience Required Experience · Three to five years of branch operations experience Field of Experience · Working knowledge of bank products and services Administrative/Technical Skills · Customer service · Supervisory skills · Analytical and research · Verbal and written communication · Familiarity with bank terminals · Perform math and analysis Level Supervised · Supervises two or more employees performing similar work.